%0 Journal Article
%T Satisfacci¨®n del usuario que requiere ex¨¢menes de laboratorio urgentes, Costa Rica
%A Moraga Moraga
%A Helen
%A Gonz¨¢lez Cascante
%A Ricardo
%J Revista Costarricense de Salud P¨²blica
%D 2011
%I Asociaci¨®n Costarricense de Salud P¨²blica
%X background: based on a new holistic quality concept, some patients¡¯ satisfaction studies have been carried out in the central valley of our country. however, in the huetar atlantic region, such studies have never been published. objective: analyze the satisfaction of patients who undertake urgent laboratory tests at cariari health area through the implementation of a research performed under the dimensions of responsiveness, accessibility, courtesy, comfort, communication and professionalism. materials and methods: aquantitative,positivistconception, based on interviews applied to patients in a sample of 344 patients, all users of a clinical laboratory of the cariari health area. results: highlights the dissatisfaction with the response time of the clinical laboratory, especially the waiting time for patients to receive the result. discussion: in order to improve patient satisfaction should be increased human resources, automated testing, and acquire equipment with higher processing capacity
%K patient satisfaction
%K quality of health care
%K laboratory techniques and procedures
%K costa rica.
%U http://www.scielo.sa.cr/scielo.php?script=sci_abstract&pid=S1409-14292011000100005&lng=en&nrm=iso&tlng=en