%0 Journal Article
%T Leadership and Knowledge Management in an E-Government Environment
%A Sherry D. Ryan
%A Xiaoni Zhang
%A Victor R. Prybutok
%A Jason H. Sharp
%J Administrative Sciences
%D 2012
%I MDPI AG
%R 10.3390/admsci2010063
%X The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA¡¯s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
%K e-government
%K knowledge management
%K leadership strategic planning
%K customer and market focus
%K The Malcolm Baldrige National Quality Award
%K MBNQA
%U http://www.mdpi.com/2076-3387/2/1/63