%0 Journal Article
%T User Satisfaction Using Webqual Instrument: A Research on Stock Exchange of Thailand (SET)
%A Josua Tarigan
%J Jurnal Akuntansi dan Keuangan
%D 2008
%I Universitas Kristen Petra
%X User satisfaction held an important position in an organization to measure information system implementation excellence. Therefore, it is necessary for an organization to evaluate their delivered service using end-user satisfaction as feedback. The objectives of this study are to evaluate user satisfaction and examine the dimensions of WEBQUAL instrument which are valued by e-library user in Stock Exchange of Thailand (SET). This research conducted under WEBQUAL theory (Barnes and Vidgen) and end-user satisfaction theory (Doll and Torkzadeh). Analysis organized from a set of data which involve 341 responses from e-library systems end-users confirm some degree of positive association between WEBQUAL dimensions and end-user satisfaction.
%K User satisfaction
%K e-library systems
%K WEBQUAL theory
%K end-user satisfaction theory.
%U http://puslit2.petra.ac.id/ejournal/index.php/aku/article/view/17001