%0 Journal Article
%T Test of a Web and Paper Employee Satisfaction Survey: Comparison of Respondents and Non-Respondents
%A Sabina B. Gesell
%A Maxwell Drain
%A Paul A. Clark
%A Michael P. Sullivan
%J International Journal of Internet Science
%D 2007
%I University of Zurich
%X This study examined if administering an employee satisfaction survey using the Internet affected the rates or quality of employees¡¯ participation. 644 hospital employees were randomly assigned to complete a satisfaction survey using either a Web survey or a traditional paper measure. Response rates were relatively high across both modes. No evidence for a very large difference in response rates was detected. A plurality of respondents showed no preference for survey mode while the remainder tended to express a preference for the mode they had been randomly assigned to complete in this study. Respondents did not differ from non-respondents by sex, race, or education. Other response differences (such as age and employment status) are likely to be a function of the survey topic. Overall, Web and mail respondents did not differ in the level of employee satisfaction reported, the primary outcome being measured.
%K nonresponse
%K employee satisfaction
%K questionnaire design
%K mail and Web surveys
%U http://www.psychologie.unizh.ch/sowi/reips/ijis/ijis2_1/ijis2_1_gesell.html