%0 Journal Article
%T PERCEPTIONs OF RESTAURANT MANAGERS ABOUT THE QUALITY OF PRODUCTS AND SERVICES OFFERED TO CONSUMERS. CASE STUDY: THE CITY OF BRA OV.
%A Elena-Nicoleta Untaru
%A Ana ISPAS
%A Andreea-Nicoleta NEAC£¿U
%J Revista de Turism : Studii si Cercetari in Turism
%D 2012
%I Universitatii Suceava
%X The present economic crisis has had a powerful impact on the restaurants in the city of Bra ov, which have confronted themselves in the past years both with a decrease in the number of consumers, and with a reduction in the consumption of products and public food services. In this context, this survey aims to analyze the perceptions of the restaurant managers in the city of Bra ov regarding the quality of products and services they offer to the consumers, by using, in this sense, one of the techniques that are specific to qualitative research that is the semi - directive in - depth interview method.
%K Quality
%K Developing consumer loyalty
%K Satisfaction
%K Public food services
%K Restaurant
%U http://revistadeturism.ro/index.php/rdt/article/view/6