%0 Journal Article
%T Characteristics of measuring organizational performance: a study in description in Rio Grande do Norte¡¯s hospitals Caracter¨ªsticas da medi  o de desempenho organizacional: um estudo descritivo nos hospitais do estado do Rio Grande do Norte
%A Edzana Roberta F. da C. V. Lucena
%A Aneide Oliveira Ara¨²jo
%A C¨¦sar Augusto Tib¨²rcio Silva
%J Revista Eletr£¿nica de Estrat¨¦gia e Neg¨®cios
%D 2011
%I UNISUL
%X This research aims to investigate the main characteristics of the measurement performance of hospitals in Rio Grande do Norte. For this purpose, we performed a descriptive, conducted in 46 hospitals in the state, selected from a non-probabilistic in the cities of Natal, Mossor¨®, Parnamirim, S o Gon alo do Amarante, Cear¨¢-Mirim, Maca¨ªba, Caic¨®, A u, Currais Novos, S o Jos¨¦ de Mipib¨² and Pau dos Ferros. To collect the data, we used an objective questionnaire, consisting of 32 questions, arranged in rating scales for single category, multiple choice and Likert scale. After tabulating the data, perform analysis was descriptive and non-parametric statistical tests, chi-square and Fisher exact test. The results show that most of the institutions analyzed are being managed by professionals with good skills and knowledge in areas such as administration, accounting, economics and medicine, have a mission, do some planning, budgeting, report on their plans, strategies and goals, using indicators and reports for decision making, evaluate and compare the performance of organizations with similar characteristics. The hypotheses tested had statistically significant relationship. Given these results, it can be concluded that most of the hospitals listed in the original sample, uses in its process management of key performance measures investigated, having data to assess how they are progressing in achieving the predetermined goals and identify areas to be improved. Essa pesquisa consiste em investigar as principais caracter¨ªsticas da medi  o de desempenho dos hospitais do Rio Grande do Norte. Para tanto, a metodologia adotada constitui-se de um estudo descritivo, realizado em 46 hospitais do estado, selecionados de forma n o-probabil¨ªstica nas cidades de Natal, Mossor¨®, Parnamirim, S o Gon alo do Amarante, Cear¨¢-Mirim, Maca¨ªba, Caic¨®, A u, Currais Novos, S o Jos¨¦ de Mipib¨² e Pau dos Ferros. Para a coleta de dados, utiliza-se um formul¨¢rio objetivo, composto por 32 quest es, dispostas em escalas de classifica  o de categoria simples, m¨²ltipla escolha e escala Likert. Ap¨®s tabula  o dos dados realizam-se an¨¢lise descritiva e testes estat¨ªsticos n o-param¨¦tricos, Qui-quadrado e teste Exato de Fisher. Os resultados demonstram que a maioria das institui  es analisadas est o sendo geridas por profissionais com boa qualifica  o e com conhecimentos em ¨¢reas como administra  o, ci¨ºncias cont¨¢beis, economia e medicina, possuem miss o, fazem algum tipo de planejamento, elaboram or amentos, divulgam seus planos, estrat¨¦gias e metas, utilizam relat¨®rios e indicadores para a tomada
%K Medi  o de desempenho
%K Indicadores financeiros e n o financeiros
%K Institui  es Hospitalares.
%U https://www.portaldeperiodicos.unisul.br/ojs/index.php/EeN/article/view/664