%0 Journal Article
%T Developing a performance measurement system for public research centres
%A Agostino
%A D.
%A Arena
%A M.
%A Azzone
%A G.
%A Dal Molin M.
%J International Journal of Business Science and Applied Management
%D 2012
%I International Journal of Business Science and Applied Management
%X This study aims at developing a performance measurement system (PMS) for research and development (R&D) activities carried out by public research centres. Public research institutions are characterized by multiple stakeholders with different needs, and the management of R&D activities requires balancing the multiple goals of different stakeholders. This characteristic is a key issue in the process of construction of the PMS. Empirical evidence is provided by an Italian public research centre, where the researchers carried out a project aimed to develop a PMS following action research principles. This project gave the possibility to researchers to interact with different stakeholders and integrate their different information needs in a comprehensive set of key performance indicators (KPIs). As a result, multidimensional framework for measuring R&D performance in a public research centre is proposed and a set of Key Performance Indicators is developed, suggesting implications for academics and practitioners.
%K performance measurement
%K public research centres
%K stakeholders
%K accountability
%K decision-making
%U http://www.business-and-management.org/download.php?file=2012/7_1--43-60-Agostino,Arena,Azzone,Molin,Masella.pdf