%0 Journal Article
%T The measure of satisfaction of IT systems users
%A XEXEO
%A J. A. M.
%J Salesian Journal on Information Systems
%D 2009
%I Faculdade Salesiana Maria Auxiliadora
%X This article introduces the concepts of user satisfaction given the modern enterprise needs and the advancements of in IT.
%K User satisfaction
%K Metrics
%K IT Systems
%U http://www.fsma.edu.br/si/edicao3/a_medida_da_satisf.pdf