%0 Journal Article
%T The Impact of Quality of Online Banking on Customer Commitment
%A Chakib Hamadi
%J Communications of the IBIMA
%D 2010
%I IBIMA Publishing
%X This article demonstrates the existence of a causal relationship between perceived quality, satisfaction and commitment in the context of online banking. The results show that the perceived quality heavily influences the commitment of customers and that this effect is direct and not mediated by satisfaction.
%K perceived quality
%K satisfaction
%K commitment
%K Internet banking
%U http://www.ibimapublishing.com/journals/CIBIMA/2010/844230/844230.html