%0 Journal Article
%T SELF- ASSESSMENT WITH REGARD TO EFQM MODEL AND THE RELATIONSHIP BETWEEN ITS CRITERIA AND ORGANIZATION'S PERFORMANCE
%A Mohammadbagher Gorji
%A Sahar Siami
%J Business and Management Review
%D 2011
%I Global Research Society
%X The main purpose of the present study is to assess a hospital's Performance assessment with regard to EFQM model and then determining the relationship between nine criteria and Organizational model of excellence with hospital's Performance. The research method was Survey ¨CCorrelation and the selected sample included all managers and 203 employees were selected. To collect data a standard questionnaire of Performance assessment, and two questionnaires of relationship assessment one for Enablers criteria and another for results` criteria with Organizational Performance. For self- assessment performance, Radar logic and for hypothesis testing, Pearson correlation coefficient, factor analysis, and T-test was employed. Research Findings show that the received points regarding self- assessment of the hospital's performance(from 1000 points) was 562.2(Enablers criteria= 319.2 and results` criteria= 243) respectively, from among them, people criterion received the highest(%69.1) and Society's criterion received the lowest(%36). So the results showed that all research hypotheses were accepted and there was a significant relationship between hospital's Performance and nine criteria EFQM model. The priority of effectiveness of Enablers criteria on hospital's performance are as follows: processes criteria, partners and resources, leadership, People, policies and strategies and results` criteria includes: people results, Key performance results, customers and society results.
%K Enablers
%K excellence
%K results
%K leadership
%K Performance
%U http://www.businessjournalz.org/articlepdf/bmr1713o18.pdf