%0 Journal Article
%T Impact of workersĄŻ competence on their performance in the Malaysian private service sector
%A Rahmah Ismail
%A Syahida Zainal Abidin
%J Business and Economic Horizons
%D 2010
%I Prague Development Center
%X Malaysia has to address the challenges of globalization to become a developed nation by year2020. Changing economy to one that is based on knowledge-economy and enhanced importanceof the service sector needs a competitive workforce with high performance and capability. Thisarticle analyses the impact of workersĄŻ competence towards their performance in the privateservice sector. The analysis is based on a sample of 1136 workers who are either executive,manager or professional from three service sub-sectors, namely, education, health andinformation and communication technology (ICT) in Selangor, Federal Territory of KualaLumpur, Penang and Johor collected in 2007/2008. In this analysis, WorkersĄŻ Performance Index(WPI) and WorkersĄŻ Competence Index (WCI) are developed and subsequently used to analyzefactors determining workersĄŻ performance in the selected service sector. The results show thatworkersĄŻ competence has significant influence towards workersĄŻ performance. Besides that,human capital and workersĄŻ characteristics also determine workersĄŻ performance in the servicesector.
%K WorkersĄŻ competence
%K workersĄŻ performance
%K workersĄŻ characteristics
%K service sector.
%U http://academicpublishingplatforms.com/article.php?journal=BEH&number=2&article=225