%0 Journal Article
%T Training for Failure: A Simulation Program for Emergency Medicine Residents to Improve Communication Skills in Service Recovery
%A Chia©\Ling Kuo
%A Ilana Prenovitz
%A Matthew Ledford
%A Robert Fuller
%A Rochelle Van Meter
%A Seth Lotterman
%A Thomas Nowicki
%J Archive of "AEM Education and Training".
%D 2018
%R 10.1002/aet2.10116
%X Service failures such as long waits, testing delays, and medical errors are daily occurrences in every emergency department (ED). Service recovery refers to the immediate response of an organization or individual to resolve these failures. Effective service recovery can improve the experience of both the patient and the physician. This study investigated a simulation©\based program to improve service recovery skills in postgraduate year 1 emergency medicine (PGY©\1 EM) residents
%U https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6194038/