%0 Journal Article
%T Patient Satisfaction Is Associated With Dialysis Facility Quality and Star Ratings
%A Abhijit V. Kshirsagar
%A Amir Alishahi Tabriz
%A Heejung Bang
%A Shoou-Yih D. Lee
%J American Journal of Medical Quality
%@ 1555-824X
%D 2019
%R 10.1177/1062860618796310
%X The Dialysis Facility Compare Star Rating and the Quality Incentive Program (QIP) generate separate performance scores from clinical measures, and the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH-CAHPS) survey evaluates patient satisfaction across 6 separate domains related to nephrologists, dialysis facility, and information transmission. This study examined the relationship of the 3 measures for US clinics, modeling the 6 ICH-CAHPS domains as independent variables and QIP and star ratings as dependent variables. Among 3176 dialysis clinics, domains assessing dialysis facility and information transmission had a consistently stronger relationship with QIP and star ratings than the domains assessing nephrologists: QIP, ¦Â (95% CI) = 1.62 (1.26-1.97) for dialysis facility staff rating, 0.70 (0.35-1.05) for nephrologists; star rating, odds ratio (95% CI) = 1.38 (1.29-1.49) for dialysis facility staff rating, 1.17 (1.09-1.25) for nephrologists. Patient satisfaction is associated with dialysis care quality, with surprising differences between nephrologists and dialysis facilities
%K dialysis
%K CAHPS
%K star ratings
%K quality
%U https://journals.sagepub.com/doi/full/10.1177/1062860618796310