%0 Journal Article
%T Making Hospitals Governable: Performativity and Institutional Work in Ranking Practices
%A Iris Wallenburg
%A Julia Quartz
%A Roland Bal
%J Administration & Society
%@ 1552-3039
%D 2019
%R 10.1177/0095399716680054
%X Rankings have become ubiquitous in public service settings. Although there are high hopes that comparative analysis leads to improved processes and outcomes, there is also a growing criticism of rankings as creating perverse effects. In this article, we analyze how public service governance is affected by rankings with a special focus on how, in what ways, and to what extent organizations are made into governable entities as a response to rankings. The article is based on a detailed ethnographic study in three Dutch hospitals, using insights from actor¨Cnetwork theory and institutional work, combining the concepts of performativity and institutional work
%K rankings
%K performativity
%K institutional work
%K actor¨Cnetwork theory
%K materiality
%U https://journals.sagepub.com/doi/full/10.1177/0095399716680054