%0 Journal Article
%T The Disaster Approach: Countering Learner Apprehension in Role
%A John Townsend
%A Paul Donovan
%J Management Teaching Review
%@ 2379-2981
%D 2018
%R 10.1177/2379298117728706
%X Training programs enhance the skills of participants. Role-play, one method used for such skill development, is learning through performing a set of behaviors, in accordance with predetermined expectations of a job role in an organizational context. Some learners find role-play daunting, even traumatic. To counter this experience, this article shows an innovative role-play format where, in advance of the program, tutors design and create a ¡°disaster¡± video¡ªan encounter where almost everything goes awry. In class, the video is shown and the group is divided into two teams: and one team designs and demonstrates a ¡°corrected¡± version of the encounter. The second team composes a set of best practices on the ideal way to conduct such an encounter. The role-play event is performed in plenary by the ¡°Demonstration¡± team, and the ¡°Best Practices¡± team applies their guidelines to the other team¡¯s performance. Instructions on how to use the exercise are given
%K soft skills
%K training
%K role-play
%K acting
%K skills
%K behavior training
%K apprehension
%U https://journals.sagepub.com/doi/full/10.1177/2379298117728706