%0 Journal Article
%T An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry
%A Ali Deveci
%A Durmu£¿
%A G¨¹lfem Gidener
%A Nazl£¿
%J -
%D 2020
%X Hr£¿ak ID: 23749
%K Service failure
%K Service recovery
%K Third-party logistics service providers
%K Business-to-business relationships
%K Critical incident technique
%U https://hrcak.srce.hr/index.php?show=clanak&id_clanak_jezik=344896