%0 Journal Article
%T Contribuci¨®n a la competitividad de una empresa con herramientas estrat¨¦gicas: M¨¦todo ABC y el personal de la organizaci¨®n
%A Ch¨˘vez Hern¨˘ndez
%A No¨¦
%J Pensamiento & Gesti¨®n
%D 2011
%I Fundaci¨®n Universidad del Norte
%X the article aims to present an overview as a result of a literature review on business competitiveness. it focuses on the introduction of elements designed to gain a competitive advantage: quality, service and image, and two tools that contribute to human and technical organization of the company: watch the abc method for evaluating and monitoring costs, contributions and performance of each of the activities, as well as, guidance for managing staff through the use of: knowledge, experience, skills and attitudes to improve job performance.
%K competitiveness
%K abc method
%K personal.
%U http://www.scielo.org.co/scielo.php?script=sci_abstract&pid=S1657-62762011000200005&lng=en&nrm=iso&tlng=en