EL ARBITRAJE DE CONSUMO COMO MEDIO EXTRAJUDICIAL DE RESOLUCIóN DE CONFLICTOS EN LA NORMATIVA ESPA？OLA

this piece of work aims to study the arbitration system of consumption in spain, where different alternative dispute resolutions are incorporated. in this sense, not only the arbitration of consumption in a strict sense is analyzed indicating its field of application and its main characteristics, but also the mediation and the settlement, the other extrajudicial means of conflict resolution that take place within the same consumption arbitration procedure. and all of this under the light of the regulating norms of the spanish system and, especially, of the recent royal decree 231/2008, of february 15, that regulates the arbitration of consumption system.