The Quality of Hospital Services in A Multidimensional Approach

The paper is a synthetic version of the broader study, which the authors have done within the scope of the project funded by the Ministry of Science and Higher Education. Its aim was to propose a comprehensive method for assessing the quality of service of public utility entities. More precisely it can be said that the goal was to a designate a model that regardless of the type and area of activity of public utility entities will allow to assess their work in the same way, using the same method in each of the proposed dimensions. Given the limited scope of the present study it will be restricted to consideration of economic, professional, process, professional and social dimensions of the assessment of one of the public health service entities, namely the hospital.