Strategies to Construct e-Government Services in Compliance with Legal Framework Case Study: Services Dedicated to the Algerian Health Insurance

The provision and the improvement of services by the public administrations is a fundamental issue of e-government in terms of quality, efficiency and transparency. However, citizens and enterprises in Algeria as in other emergent countries suffer from the bad quality, the not accessibility and the not transparency of the services provided by the public institutions. Face up to this problem, it appears necessary to adopt methods and models allowing to identify and to construct e-government services in compliance with the legal framework. In this paper, we propose two process models for identification and construction of e-government services formalized by using MAP formalism. We apply the model’s strategies to construct the services provided by the Algerian health insurance.