DEVELOPMENT STAGE AND RELATIONSHIP OF MIS AND TQM IN THE E-BUSINESS ERA

This paper intends to investigate how corporations introduce and develop management information system (MIS ) and total quality management (TQM ) in facing the e-commerce era. Several 2009 national quality award winning firms will be used as individual cases for in-depth analysis. The development of a company’s MIS and TQM will be analyzed. In this study, we discover the development of MIS and TQM for a company is closely related. Those award winning firms maintained a very high standard in the development of both MIS and TQM. Capability Maturity Model Integration (CMMI) models are collections of best practices that you can compare to your organization's best practices and guide improvement to your processes. A formal comparison of a CMMI model to your processes is called an appraisal. The Standard CMMI Appraisal Method for Process Improvement (SCAMPI) incorporates the best ideas of several process improvement appraisal methods. CMMI is not utilized in this study to assess the development stage and relationship of MIS and TQM. This study used evaluation criteria of the national quality award as the foundation to discuss the correlation and influence of MIS and TQM. Characteristics of development processes of MIS and TQM are analyzed. In addition, by separating MIS and TQM development stages among individual cases, we discover how the development of MIS and TQM is related to each other.