DEVELOPMENT AND IMPLEMENTATION OF AUTOMATED ONLINE ACCESS MONITORING FOR SERVICE AVAILABILITY FOR POINT-TO-POINT COMMUNICATION SYSTEM

The rapid growth of the telecommunication industry in Kenya has brought with it increasing competition among service providers. Customers are increasingly focusing on quality of service andavailability. The result is an emerging demand for service level guarantees from most corporate customers. Network operations teams face challenges achieving end-to-end service assurance since Service Level Agreements (SLA) are manually managed which is a labour intensive, time consuming and erroneous process. Therefore, researchers need to move from reactive management and historical SLA reporting to proactive service assurance i.e. monitors, detect, and resolve problems customer service is negatively impacted. The objectives of this study are to develop automated online access monitoring system for service availability performance and SLA reporting and to design interface for automated system for corporate SLA customers and to implement it in a realistic environment. This paper presents the results for real-time automated SLA reports forcorporate customers to meet End-to-End service assurance. In conclusion, a system for automating SLA report for corporate customer has been developed, installed and report generate