Quality Improvement of Business Critical Systems

Today’s society is crucially dependent on software systems. The number of areas where functioning software is at the core of operation is growing steadily. Both financial systems and e-business systems relies on increasingly larger and more complex computer and software systems. To increase e.g. the reliability and performance of such systems we rely on a plethora of methods, techniques and processes specifically aimed at improving the development, operation and maintenance of such software. The Business Critical Systems generally seek to develop and evaluate methods to improve the support for development, operation and maintenance of Business Critical System and systems. Improving software processes relies on the ability to analyze previous projects and derive concrete improvement proposals. This paper is a part of the work done on the BCS basic research and development project (Business Critical System). The BCS project was funded by two small software companies, based at Hyderabad, Andhra Pradesh, India, as a basic R&D project in IT in the year 2004.