Comparative Study between Two Service Sector Organizations to Measure Organizational Learning

The purpose of this study is to compare the organizational learning between two service sectors organizations. To fulfill this objective, we took one university from provincial sector and other from federal sector. We analyzed the impact of learning at individual level, group or team level and organizational level and effects of the dimensions of the learning organization on both provincial sector and federal sector organizations. A learning organization is said to be an organization that has the capacity to create new knowledge, attain and transform knowledge and modify its behavior to reflect new insights. Learning organization is not a new concept; (Senge 1993) presented the idea of learning organization in his book “The Fifth discipline”. Various tests are applied to measure organizational learning and it is found that both federal sector university and provincial sector university are quite similar on nine dimensions of the learning organizations. We took only one university from each sector. As every study has some limitations, further research can be conducted on various universities in each sector by applying other measures of analysis.