Transporte Coletivo e Saúde: Uma quest o de gest o

This paper examines the urban mobility in the metropolitan area of Porto Alegre, more specifically, thework was done in Trensurb (Company of Urban Trains from Porto Alegre SA), which were heard their managers andtheir users. Besides the analysis of urban mobility offerted by Trensurb company, it was analyzed how it affects theusers' health in transportation. To have a reference, the same questionnaire was administered to service users rated thecompany, was also applied to the users of railway services in some parts of Europe. The latter, on account of their smallnumber and accessibility points chosen are not representative of the universe, but they are adequate enough to signal theusers' perception about the points analyzed. As a result of the paper, the conclusion is that local users perceive quitedifferent from European users the issues related to health which shows that the services are actually quite different andthe expectations of the users as well.