Reglarea emotiilor i epuizarea profesional la angajatii din sectorul servicii

The main objective of this paper is to explore the relations between emotional regulation and burnout among Romanian service employees, and to empirically validate the adequacy of emotional regulation model (Gross, 1998) to the emotional work paradigm. We were interested to clarify not only the relations among positive - negative affectivity of employees and their emotion regulation strategies (attention deployment, cognitive change and response modulation), but also the relations among these strategies and burnout. The empirical research was mainly based on questionnaires developed based on the previous literature in the field, and also on the data gathered directly from Romanian population. The results show that the positive affectivity of service employees relates to certain emotion regulation strategies and prevent burnout. Moreover, certain emotion regulation strategies also prevent burnout. In the end, some practical implications and directions for future research are discussed.