Applying a Model of Patient's Right in the State Hospital, Sari, Iran

Background/Objectives: The charter of patient rights includes provision of appropriate and good quality health care services and information to patients, while respecting their honor and dignity. The aim of this study was to apply the model of patient's right phenomenology.Methods: The phenomenology approach was utilized in this study using three dimensional models of Kaufmman, Kuring and Janson. The relevant data were collected using open semi-structured interviews conducted in a total of 68 sessions. For data analysis, the factor analysis test was used for match and mismatch, and for identifying the structure.Results: In this study, content themes were divided into ten categories, namely: appropriate care with high quality, the right to have information, the right to confidentiality of information and secretiveness, the right to sign an informed consent, and observe patient's privacy, the right to rote independence, the right to be at peace, the right to express objections and complaints, the right to get compensation, as well as the right to enjoy the adequate resources and individual behavior.Conclusion: In the health care perspective, patient satisfaction is a combination of expectations, experiences, and needs perceived. The findings of this study offer a more comprehensive model from the patient’s point of view towards their rights.