Consumers’ perceptions on urban water services and connection to sustainable behavior

The paper presents the results of a survey on urban consumers of tap water and public waterservices. We discuss seven types of awareness and perceptions an their connexion to sustainablebehavior: consumers’ awareness of water company (1) name, (2) location and (3) services delivered,their evaluation (4) of the the water-sewerage network state and (5) of its importance, their evaluations(6) of the overall tap water quality and (7) of the importance of water quality. Results of the researchshow that: water company name is known by two thirds of the subjects; location by one third; supply ofdrink water is the best known service and raw water treatment is the least known one; the evaluationsgiven to water-sewerage network state and tap water quality are predominantely positive, but there isplace for improvements; almost all customers consider these two aspects important and very important,which will make them sensitive to changes.