Telco Business Process Transformation using Agile Lean Six Sigma and Frameworx components: focus on the core engineering aspects with a case study

The business transformation, a worldwide trend in many industries, is to improve the business performance in order to remain competitive in a challenging market. To accompany Telco industry in this trend, TM Forum issued Frameworx which addresses the key business aspects namely process, information, application and integration ones. The purpose of this paper is to present a methodology for Telco business process transformation harmonizing Frameworx and Lean Six Sigma (L6S) since it is well proven methodology supporting this transformation. This harmonization increases the L6S agility. The focus of the current paper is on the Define phase of L6S, with some highlights about other phases, supported by a case study. The Define phase activities all together are named "Core Engineering aspects".