The Effect of Burnout on Organizational Citizenship Behaviour: The Mediating Role of Job Satisfaction

The purpose of this study was to investigate the effect of burnout on organizational citizenship behavior (OCB) in a mediating model in which the job satisfaction was contextual state. Data were obtained from 257 nurses from three university hospitals. While the data involving burnout and job satisfaction were gathered from the nurses, OCB data were obtained from supervisors. The findings of hierarchical regression analysis demonstrated that the only contributor burnout dimension on OCB-O (ODB toward organization) was the reduced personal accomplishment while emotional exhaustion and depersonalization had no effect. Also the findings of mediation analysis showed that job satisfaction is a mediator in the relation between reduced personal accomplishment and OCB-O and it is not a mediating factor in relation between all three burnout dimensions and OCB-I (OCB toward individuals).