An Empirical Analysis of Consumer Product Evaluation from an Ethnic Subcultural Perspective

One of the most significant cultural manifestations in buyer behavior may be the way in which a product is evaluated as a function of its various attributes. People from different cultures have different experiences and value structures which may cause them to view products differently. This purpose of this study was to examine variation in product evaluation across three consumer ethnic subcultures in Malaysia: Malay, Chinese, and Indian. Mobile phone was chosen as the target product in this study. Exploratory factor analysis, comparison of means, and analysis of variance were employed to analyze the data collected through a questionnaire survey. The results indicate that image, reference group influence, media, and post-sale services best distinguish the three ethnic groups in their evaluation of mobile phone attributes. Theoretical and managerial implications were discussed.