Belediyelerin Sundu u Hizmetlerde Vatanda Memnuniyeti: Silifke Belediyesi rne i

That globalization has surrounded the social and economic life has led to the start of labouringly to enable the public goodand services satisfy the expectation of the citizens. As a result of this, governments have gone through a compulsory change in theconcept of public goods and services. Today, local governments are supposed to present new public services while fulfilling thethe present public services more effectively. Local governments, by their participating the citizens into the presented localservices, are going through a raising responsibility. The importance of local governments is increasing in terms of the presentationof public services. Municipalities, as a part of local governments, present public services dealing with the daily life’s of the citizens.Doubtlessly, fulfilling the citizen satisfaction is essentially important for municipalities. It’s important for municipal governmentsto behave sensitively towards the needs and requests and to get the support and trust of citizens. The cases about which to becareful are to measure the public satisfaction with these services, to take precautions and to provide citizen-centered services. Thesatisfaction level of citizens about municipality is closely related to fulfilling the contemporary city and environment standards fordistricts. Municipalities are supposed to be successful as they fulfill the wants and needs of their citizens. Conscious citizens havestarted to demand of good quality services in their city or district.5393 numbered Municipality Law has focused on to give more resource, responsibility and authority for local governmentsfor raising citizen participation, improving democracy and getting the support of local people. To know the ideas and inclinationsof the pre-serviced citizens is only possible by participating them into management democratically.There may be three reasons of citizens for not being satisfied with public services. First of all, failure of applying citizenchaises into public strategies, secondly, not paying attention to productivity principle while presenting the services. As the publicthink that with the same resources more services can be presented, the become more and more dissatisfied. Thirdly, the fact thatthe public employers use the public resources for their own use causes dissatisfaction. Besides these reasons, the previousexperiences of the ones who make use of public services, their education level, individual characteristics, advertisements andpublic relations campaigns, communication with environment and the obtained information effects the satisfact