ki Farkl D nem ki Farkl Y netim: Kentsel Hizmetler Düzleminde Kullan c Memnuniyeti: 2004 ve 2009 Y llar Isparta Belediyesi rne i

Municipalities are one of the important building blocks of today’s administrative structuring. This importance ofmunicipalities arouses from their development as a result of common problems caused by living in certain residential areas, ratherthan, an administrative urgency or necessity. This natural result imposes to municipalities the responsibility for meeting thedemands of local people within their area of responsibility. Municipalities face with many legal, political and economic, etc.constraints while fulfilling this responsibility. Perhaps the most important of those constraints is the necessity of exhibiting goodgovernance and have to be successful for being elected. The mass that will evaluate or appreciate the success of the municipalitieswill be the local community. In this context, the success of the municipalities is in a close relationship with the level of pleasureand satisfaction of citizen from the services that it provided. Providing citizen satisfaction is associated with the quality of serviceoffered. According to the understanding of modern services, municipalities can be accepted as successful in the degree of meetingthe requests and demands of citizens (Torlak, 1999: 11). Local services are intensively collected on municipalities is a fact. Atlocalization of public services and being carried out of public services by municipal managements, economic factors play animportant role as much as political factors. Understanding of demands for public services are at the same kind and these demandswill be fulfilled in a more rational manner by local level administrations that they came is becoming more important every day.Given local services to local governments, in particular to municipalities, is intended to their efficiency in conducting local publicservices and realization of local democracy. In this sense municipalities both have a “local” attribute and are a "management" unit.Municipalities are important in terms of units that are undertaking / conducting local public services, in terms of "serviceefficiency” both in terms of "local democracy".Service, “are the needs such as transportation and household needs, which directly meets human needs and satisfy human needs, needs that can bepurchased as other goods" (Do ru, 1998:9). In other words, service, is the activities that are impalpable, non-homogeneous,production and distribution of it simultaneous, which can’t be stocked, its ownership can’t be transferred and develops parallel tothe relationship between consumer and seller. The concept of public service, "is the activities for th