Moderating Effects of Job Stress in Emotional Exhaustion and Feeling of Energy Relationships with Positive and Negative Behaviors: Job Stress Multiple Functions Approach

The aim of the present study was to investigate the relationships between emotional exhaustion and feeling of energy with positive and negative behavioral outcomes at workplaces with consider moderating effects of job stress among employees of an industrial organization in Esfahan, Iran. Using a simple random sampling method, a sample of 275 employees completed the job stress, emotional exhaustion, feeling of energy, deviant behaviors, organizational citizenship behavior and creativity questionnaires. The results revealed that: 1) Job stress moderates the relationship between emotional exhaustion and deviant behaviors. That is, in low job stress, emotional exhaustion negatively and significantly related to deviant behaviors, while in high job stress, emotional exhaustion positively and significantly related to deviant behaviors. 2) Job stress also moderates the relationship between emotional exhaustion and organizational citizenship behaviors (OCBs). That is, in low job stress, emotional exhaustion positively and significantly related to organizational citizenship behaviors (OCBs).