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NVC Based Model for Selecting Effective Requirement Elicitation Technique

Keywords: Non-Verbal Communication , Elicitor , Stakeholder , Requirement Engineering.

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Abstract:

Requirement Engineering process starts from gathering of requirements i.e.; requirements elicitation. Requirementselicitation (RE) is the base building block for a software project and has very high impact onsubsequent design and builds phases as well. Accurately capturing system requirements is the major factorin the failure of most of software projects. Due to the criticality and impact of this phase, it is very importantto perform the requirements elicitation in no less than a perfect manner. One of the most difficult jobsfor elicitor is to select appropriate technique for eliciting the requirement. Interviewing and Interactingstakeholder during Elicitation process is a communication intensive activity involves Verbal and Nonverbalcommunication (NVC). Elicitor should give emphasis to Non-verbal communication along with verbalcommunication so that requirements recorded more efficiently and effectively. In this paper we proposea model in which stakeholders are classified by observing non-verbal communication and use it as a basefor elicitation technique selection. We also propose an efficient plan for requirements elicitation which intendsto overcome on the constraints, faced by elicitor.

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