CURRENT ENTERPRISE RESOURCE PLANNING SNAPSHOT IN BOSNIAN SMALL AND MEDIUM ENTERPRISES

For the companies relying on hundreds of internal and external suppliers for the millions of components required to produce goods and services, it is quite important to integrate all these functions and departments in order to prevent information inconsistencies, to leverage multiple sources of information within the enterprise and to gain dominance among competitors, and to perform much higher efficiency levels and sustainable performance standards. Therefore, the importance of Enterprise Resource Planning emerges as a major area of interest for many enterprises in order to facilitate the flow and share of information among the different functions within and outside a company. However, especially in low income countries, there may be various barriers such as bureaucracy, poor technology infrastructure, and lack of consultancy firms in order to plan, develop and implement an Enterprise Resource Planning project. This study becomes important that it presents the Enterprise Resource Planning implementation through the leading small and medium-sized enterprises (SMEs) in Bosnia and Herzegovina. A survey-based study is applied to empirically test the Enterprise Resource Planning implementation in Bosnia and Herzegovina and the short interviews with relevant respondents are considered to observe the current Enterprise Resource Planning scenarios of their organizations. Furthermore, some of the surveys can also be considered as interviews. In the conclusion and discussion parts the survey and interview results are discussed and future research areas are addressed.