Information and Knowledge Management at Higher Education Institutions

Higher education institutions (HEIs) are organizations staffed with experts in all sorts of fields who contribute their expertise and experience to the endeavor of producing and preserving knowledge. The modernization of higher education (HE) has forced the institutions to store, manage and use existing information and knowledge stores in a better way in order to meet new accountability, effectiveness and efficiency requirements. In this chapter we will discuss some strategic applications of information management at HEIs in addition to proposing a basic structure for IT‐services if they are to provide support systems for knowledge management.