Process Support for Increasing Participation in eParticipation

The lack of user acceptance of e-participation initiatives has been attributed to several factors, among them lack of motivation, poor transparency of process and lack of traceability of contributions. These deficits cannot be overcome by compliance with usability and accessibility guidelines. To increase user participation it is suggested to align such initiatives with the requirements of civil society groups who are more successful in mobilising public engagement and less with government requests. To enable and empower such groups to set up and maintain e-participation initiatives, a functional navigator for guiding users in configuring a platform as well as process support components are required. The latter focus on the transitions between different phases. The paper outlines how such an approach can be implemented to achieve a transparent circular flow of information and opinion between citizens and policy-makers in a collaborative environment which supports formal and informal political actors to work in partnership.