The Adoption of Internet Banking in Nigeria: An Empirical Investigation

This study examines the level of adoption of Internet banking in Nigeria. Twelve large on-line banks that retained their brand names after the consolidation were studied in terms of the functionality and interactivity of their websites. The model used is similar to that proposed by Diniz in 1998, with an additional factor on security measures. Main factors that inhibit the adoption of Internet banking in Nigeria are security and inadequate operational facilities including proper telecommunications and power. The results reveal that Internet banking is being offered at the BASIC level of Interactivity with most of the bank having mainly information sites and providing little Internet transactional services. The level of security of the banks was also low as most of the banks have not adopted 128 bit Secure Sockets Layer (SSL) encryption security measures. Most of the banks perform extremely well in providing up-to date information. However, further improvements on security and provision of key ingredients of Internet banking which includes confidentiality, effective communication integrity and availability, should be considered in order to satisfy customer’s requirements.