Business Continuity Management in Banks

Advances in the banking sector have ushered in an era of multi-productand multi-services being delivered using multiple yet integratedchannels. The use of information and communication technology (ICT) ison the increase and encompasses nearly the entire gamut of bankingoperations. Rising competition and customer expectations havecompelled top management to implement, and continuously upgrade, agileand scalable ICT practices and solutions. The enormity and range ofbanking services combined with the complexity of integrated andICT-enabled delivery mechanisms require comprehensive partnerships tobe forged between banks and providers of ICT solutions, especiallywith regard to Business Continuity Management (BCM). This paperpresents the preliminary findings of a research study to identify theessential ingredients of successful BCM implementation based onexperiences of banks in India.