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ISSN: 2333-9721
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The Paradox of Post-Bureaucracy: Trust Formation among State Administration Employees in Finland

Keywords: Bureaucracy , Public Sector Reform , Post-bureaucracy , Trust , State Administration , Finland

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Abstract:

This paper discusses civil servants’ trust in management under conditions of organizational change. The paper draws on asurvey and qualitative interview material collected from five knowledge-intensive public sector organizations in Finland. Theresults indicate that the post-bureaucratic model of organizing work in Finnish state administration may increase insecurityand decrease trust among employees. The paper serves as a reminder that all organizational models have their costs and benefits.Traditional bureaucracy fosters predictability and longevity in employee relations. In this respect, the post-bureaucratic model oforganizing work may not always be as effective in generating trust as traditional bureaucracy is.

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