Investigating the Relationship Between Knowledge Sharing Strategies and Organizational Excellence Pillars

Although it is generally accepted that only organizations with a commitment to knowledge sharing and organizational excellence will remain competitive, there are an alarmingly low number of public organizations that have been identified as having the basics of excellence in the fourth cycle (2008/2009) of King Abdullah II Award for Excellence in Government Performance and Transparency in Jordan. It is then the aim to perform a study that seeks to investigate the relationship between codification and personalization knowledge sharing strategies on three main pillars of organizational excellence which were adapted by the award. These pillars include: customer focus, results orientation and transparency. Survey method employing a questionnaire as a technique for collecting data was used. The survey involves four selected government organizations who won the award in the fourth cycle (2008/2009) and are familiar with the topic of this study. 500 questionnaires were distributed using the simple random sampling technique yielding to 191 usable responses. The data collected was analyzed using SPSS version 15. To ensure the validity and reliability of the instrument, factor analysis and reliability test were performed. Analysis revealed that there are positive and significant relationships between codification and personalization knowledge sharing strategies and each of the organizational excellence pillars. The results of multiple regression analyses indicated that codification knowledge sharing strategies is a more significant predictor of each organizational pillar than personalization knowledge sharing strategies. The results of this study could encourage public organizations in adopting knowledge sharing strategies to enhance their organizational excellence.