Employee Job Satisfaction in Software and ITeS units in Bangalore - An Empirical study

In recent years, Bangalore, ecstatically referred to as a 'Silicon Valley of India', has rapidly developed into a dynamic Information Technology (IT) hub housing several Software and Information Technology Enabled Services (ITeS) companies. Despite the popularity of Information Technology in Bangalore as well as research on job satisfaction, empirical evidence of the relationship between HR practices in IT and job satisfaction is lacking. This research seeks to address this knowledge gap by exploring the relationship between HR practices in IT companies and job satisfaction from the perspective of employees of IT units located at Bangalore. The Population for this study was the entire Software and Information Technology Enabled Services (ITeS) industry employees at Bangalore. Data for the study was collected via a structured generic Questionnaire from 264 individuals within the Population. Samples were obtained from respondents across 13 different organizations (7 Software and 5 ITeS companies) and were spread across different levels of within these organisations. Responses on the 7-point likert scale were obtained and the hypotheses tested using multiple regression analysis. Findings reveal that the employees of both the sub-sectors demonstrated only a moderate level of job satisfaction. Further regression analysis revealed that job satisfaction had a significant impact on HR practices (or should this read HR practices had a significant impact on job satisfaction). The study also confirms the relationship between job satisfaction and organizational commitment of the employees. The findings of this study lead to a conclusion that it is imperative for Software and ITeS companies to address the needs of their employees to strengthen their motivation, satisfaction, and commitment leading to minimizing employee turnover.