SELF- ASSESSMENT WITH REGARD TO EFQM MODEL AND THE RELATIONSHIP BETWEEN ITS CRITERIA AND ORGANIZATION'S PERFORMANCE

The main purpose of the present study is to assess a hospital's Performance assessment with regard to EFQM model and then determining the relationship between nine criteria and Organizational model of excellence with hospital's Performance. The research method was Survey –Correlation and the selected sample included all managers and 203 employees were selected. To collect data a standard questionnaire of Performance assessment, and two questionnaires of relationship assessment one for Enablers criteria and another for results` criteria with Organizational Performance. For self- assessment performance, Radar logic and for hypothesis testing, Pearson correlation coefficient, factor analysis, and T-test was employed. Research Findings show that the received points regarding self- assessment of the hospital's performance(from 1000 points) was 562.2(Enablers criteria= 319.2 and results` criteria= 243) respectively, from among them, people criterion received the highest(%69.1) and Society's criterion received the lowest(%36). So the results showed that all research hypotheses were accepted and there was a significant relationship between hospital's Performance and nine criteria EFQM model. The priority of effectiveness of Enablers criteria on hospital's performance are as follows: processes criteria, partners and resources, leadership, People, policies and strategies and results` criteria includes: people results, Key performance results, customers and society results.