An Innovative Use of Information & Communication Technology (ICT) in Trade Facilitation in India

Directorate General of Foreign Trade, a department ofMinistry of Commerce and Industry, Govt. of India, isresponsible to formulate, regulate and implement the ForeignTrade Policy through its 36 Port Offices through India.: Thisis the case study of best e-governance project. This project ishighlighted in various e-governance seminars /workshops. Thisis the first govt. project in which ICT was implemented in 1998.It is soon equipped with Digital Signature and Electronic FundTransfer facility. The present study is an example of innovativeuse of Information and communication technology (ICT) foron-line delivery. The present services in the DirectorateGeneral of Foreign Trade (DGFT): e-licensing, e-BRC, etendering,e-monitoring, e-meeting e-delivery, e-PRC, egrievancere-addressal etc. The web has been played adynamic role for reengineering and transformation of tradeprocesses for an efficient, cost effective and seamless tradefacilitation.