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- 2017
Suppl-1, M6: A Social Network Approach to the Estimation of Perceived Quality of Health CareDOI: 10.2174/1874434601711010219 Keywords: Perceived Quality of Care, Social Networks, Patient satisfaction, Network Scale-up Method, Customer Relations Office, Leave-one out Abstract: Measuring service quality aids health care providers to recognize specific and unmet needs of patients. Nevertheless, perceived quality of health care services (PQC) is often investigated with inadequate techniques which may lead to biased results
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