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Examining Customer–Brand Relationships: A Critical Approach to Empirical Models on Brand Attachment, Love, and EngagementDOI: https://doi.org/10.3390/admsci9010010 Abstract: This study establishes the relationship among three concepts (attachment, love, and engagement) that have attracted the interest of both practitioners and researchers lately. Based on the consumer–brand relationship literature, a theoretical model is proposed. Using data obtained from a survey to 320 consumers from Madrid (Spain), the results show that only two constructs actually exist: attachment and active engagement, with love being part of attachment (passion) or engagement (long-term relationship). Thus, emotional attachment must be based on emotions that generate captivation. This admiration activates engagement, turning the consumer into the best brand promoter. View Full-Tex
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