Voters’ Perceptions of Trust in 2016 Presidential Candidates, Clinton and Trump: Exploring the Election’s Outcome

This study explored voters’ perceptions of Hillary Clinton and Donald Trump regarding their general trust in the two 2016 presidential candidates, voters’ demographics, five underlying drivers of trust, and important campaign issues. The study also examined how perceptions of trust on issues were evidenced in the popular vote and in key swing states and the Electoral College. The study used two online census-representative surveys to examine registered voters’ perceptions: one survey of 1,500 respondents conducted immediately before the first presidential debate (September 7-15, 2016) and a second survey of a different sample of 1,500 immediately after the third debate (October 20-31), 2016. Analysis of the results confirmed relatively low-trust levels for both Hillary Clinton and Donald Trump and an electorate divided demographically about their trust in the two candidates. The five trust drivers yielded statistically significant differences between the candidates. Clinton was evaluated as more competent, concerned, and reliable, and a person with whom participants identified. With the second survey, Trump statistically surpassed Clinton for openness and honesty. Regarding the three issues of most importance in the campaign, Clinton and Trump had equivalent trust evaluations for dealing with the U.S. economy/jobs, but Trump was more trusted regarding terrorism/national security and Clinton was more trusted regarding health care. The overall trust evaluations for Clinton, coupled with intentions to vote, contribute to understanding Clinton’s popular vote victory. However, the importance of terrorism/national security in swing states and Trump’s trust advantage on that issue contributes to understanding the Electoral College vote by comparison with the popular vote