Research on the Performance Evaluation of Xi’an XX Development Zone Using BSC

Currently, the scale of the development zone in Xi’an has formed a structure of “four districts, one port, and two bases”. In addition to the analysis of the ambiguous performance evaluation indicators and the single performance evaluation method in Xi’an XX Development Zone, this paper studies and analyzes the performance evaluation system, combining the strategic development requirements of the development zone with the current business practice, from aspects of financial, customer, internal business processes, and learning and growth using the BSC method. Moreover, it proposes the corresponding countermeasures in the following areas: change in concepts, organization training, culture construction of the management committee, and effective communication and performance improvement.