Analysis Satisfaction Level of The Students with Instructors

In higher education, the evaluation of the instructors by students has become a common practice over the years. These evaluations which are generally based on questionnaire have been accepted as inputs in decisions regarding quality improvement in education. On the other hand, some researchers suggest that questionnaires may produce deviant results by the effect of some factors except the performance of the instructor. Among these factors, it is claimed that there are variables related to the course taken, variables related to the instructor other than teaching performance and class differences. The primary objective of the paper is to discuss whether class differences have an impact on the differences have an impact on the factors determining the satisfaction with instructors. The data set of the study consists of questionnaires in which all students at International Trade Department of Sakarya University Business School taking courses in all semesters between 2014 -2018 evaluate the lecturers of each semester and thus longitudinal data is used in the study. There are two different classes and who attended to all the courses of the program one year apart. According to results significant differences on the factors determined between the students in different classes were observed